Privacy policy

At Luxury Label, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

We may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers; we do not store your card details)
  • Order history
  • IP address and browser/device information
  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud
  • Send marketing emails if you have opted in

3. Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Payment processors
  • Shipping providers
  • Website and e-commerce platforms such as  Shopify
  • Email marketing providers
  • Analytics providers

We do not sell your personal information.

4. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic.

You can control cookies through your browser settings.

5. Data Retention

We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

6. Your Rights

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to certain processing
  • Withdraw consent for marketing communications

To exercise your rights, contact us at hello@luxurylabel.co.uk.

7. Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@luxurylabel.co.uk
Website:  www.luxurylabel.co.uk