Refund policy

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. All products must remain unused and in their original condition. For pet apparel please do not try this on your pet as it will not be returnable. Please use the size charts below the product before ordering. For any guidance please contact us.

Refunds

Once we receive your item, we will notify you that we have received your returned item. 

Once received we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective, damaged or you require a different size. If you need to exchange it for the same item, please contact us via luxurylabelofficial@outlook.com.

 

Faulty items

All our items go through a thorough quality control process to ensure that they meet our high standards. In the event that this is not fulfilled and your item is faulty, please contact our team at luxurylabelofficial@outlook.com. All items which do not meet our high quality guarantee you can receive a full refund or be eligible exchange. 

Thank you for choosing Luxury Label.